Beware of Hype: Social CRM in five steps
Posted: May 13, 2014 Filed under: English | Tags: Beware of Hype, Big Data, Brands, CMO, Consumer, CRM, Digital, Experience, Facebook, Marketing, Media, Social Media, Technology 2 Comments
I do start here a series of posts related with very famous Hypes. Why did they not meet everybody’s expectations and how could they be transformed into success. I recently faced a professional advice request from a friend: “I want to do Social CRM, can you help me?” Yes, just continue reading this five simple steps.
The Sandwich method: Real Time Marketing in 3 simple steps
Posted: February 6, 2014 Filed under: English | Tags: A/B Testing, Advertising, Behavioral Targeting, Big Data, Brands, Campaign, CMO, Coffee, Communication, Consumer, CRM, Digital, Experience, Marketing, Real-Time, Rule, Social Media, Technology Leave a comment
Even not being aware of it, Real Time marketing has been the Holy Grail of every CMO since the paleolithic. Being able to communicate the right message, at the right moment, in the right place (or channel) to the right consumer, and deciding so in real-time, based on past and recent behaviors and a number of attributes, is the ideal way of maximize the effectiveness of our marketing investments. There are some technologies and strategies that make this fully possible today. Hungry for a Sandwich?
El reto de sistematizar la humanización de las marcas
Posted: January 20, 2014 Filed under: Español | Tags: Brands, Coffee, Communication, Consumer, Digital, Empathy, Experience, Marketing, Technology Leave a commentEs curioso cómo las tendencias nos arrollan a los profesionales del marketing. Pareciera que tenemos la necesidad de ir siempre un paso por delante de nuestros clientes creando e hinchando, cual burbujas, conceptos sobre los cuales asegurar nuestra propia supervivencia profesional.
The future of social media, depicted a century ago.
Posted: December 19, 2013 Filed under: English | Tags: Brain, Communication, Digisphere, Digital, Facebook, Noosphere, Omega Point, Philosophy, Singularity, Social Media, Technology 1 Comment
In February 2014, Facebook will celebrate their 10th anniversary. In 2004 some Harvard students created one of today’s most impressive internet company. Could anybody imagine at that time how it would change people’s lives? In the constant change environment we live, 10 years is a lot of time. Can we predict the future of social media? Maybe the answer is there since 1922.
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Constant Change Ahead 