El reto de sistematizar la humanización de las marcas
Posted: January 20, 2014 Filed under: Español | Tags: Brands, Coffee, Communication, Consumer, Digital, Empathy, Experience, Marketing, Technology Leave a commentEs curioso cómo las tendencias nos arrollan a los profesionales del marketing. Pareciera que tenemos la necesidad de ir siempre un paso por delante de nuestros clientes creando e hinchando, cual burbujas, conceptos sobre los cuales asegurar nuestra propia supervivencia profesional.
6 team changes to reshape the agency model.
Posted: December 9, 2013 Filed under: English | Tags: Advertising, Business, CMO, Communication, Consumer, Empathy, Google Analytics, Marketing, Media, Organizations, Technology 2 Comments
I was recently reflecting on the role of the new CMO, and it seemed to look like a super hero. But as in any organization, super heroes don’t work alone. They have to have a strong team of specialized superheros, internally and externally. It’s very usual for CMOs to use Marketing and Advertising agencies in order to delivery part of the work, from the strategy to the creative and execution.
The new CMO is coming, why CEOs should be worried.
Posted: November 18, 2013 Filed under: English | Tags: Business, Change Management, CMO, Consumer, CRM, Digital, Marketing, Organizations, Shopper Marketing, Technology 4 CommentsCMOs do have a BIG problem. Since some years now and for the first time in the whole marketing history, consumers are much more ahead than the brands they buy. I’m not going in depth on this, everybody knows why: distrusted hyper connected consumers much more informed and influenced by others’ opinions.
How to make common sense really common: The value of Consumer Empathy
Posted: November 11, 2013 Filed under: English | Tags: Common Sense, Consumer, Emotional Intelligence, Empathy, Marketing 3 Comments
In marketing professional services it is sometimes difficult to find the right insight in order to fulfill your clients’ marketing objectives. Of course there is research, but sometimes consumers don’t know what they want until you show it to them, and of course there is heuristic, but with constant change, there is no guarantee of successful past recipes working well again. And success shouldn’t be a happy client on a creative work, success is a marketing activity that contributes to consumers buying more, repeating their purchases, being loyal to the brand and tell other consumers how good a product (and the experience) is.
Constant Change Ahead 