How to make common sense really common: The value of Consumer Empathy

In marketing professional services it is sometimes difficult to find the right insight in order to fulfill your clients’ marketing objectives. Of course there is research, but sometimes consumers don’t know what they want until you show it to them, and of course there is heuristic, but with constant change, there is no guarantee of successful past recipes working well again. And success shouldn’t be a happy client on a creative work, success is a marketing activity that contributes to consumers buying more, repeating their purchases, being loyal to the brand and tell other consumers how good a product (and the experience) is.

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